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 THANK YOU FOR YOUR SUPPORT DURING THESE DIFFICULT TIMES 


COVID-19 

We recognise that these uncertain times are stressful for everyone but please be reassured that we are still here for you when you need us. How you contact us may be different at the moment, this is to help us minimise face-to-face contact wherever possible and help reduce the transmission of coronavirus. We are delivering appointments online, via the telephone and face-to-face. We will continue to provide a mixture of appointment types but as the patient you will be empowered to decide whether you would like a face to face or a virtual (telephone/video/online) consultation. 

Special measures have been put in place at the practice to reflect the current healthcare guidelines on social distancing. We may have to do things a little differently but everything has been done to keep our patients and staff as safe and as healthy as possible, and we really do appreciate your support and patience with this. 


COVID-19: Visiting the Practice

It is very important that you do not attend the practice, even for booked appointments if you: 

  • Have tested positive for COVID-19
  • Have a new continuous cough 
  • Have a fever (high temperature) 
  • Have a change to or loss of your sense of smell OR taste 
  • Have been told to quarantine following travel 
  • Have been asked to self isolate by NHS track and trace 
  • Have been a close contact of someone who has tested positive for COVID-19 
  • Are waiting for the results of a COVID-19 test 

If you have a booked appointment and any of these apply you MUST NOT ATTEND THE SURGERY. Please phone us on 0115 925 4566 BEFORE your appointment and we will advise you further. 


Non-NHS Services

Please note we have updated our fees for non-NHS services in line with local prices and BMA recommended fees. Some fees have increased and some have decreased. For full list of new fees please see the tab in 'Clinics and Services' or click here (19/04/2021) 


Long Covid 

Post-COVID Syndrome or ‘long COVID’ can affect your physical and mental health. There is support available and lots of things you can do to help yourself.

For more information on managing your symptoms visit our NHS Nottingham and Nottinghamshire CCG webpage: Your COVID recovery - NHS Nottingham and Nottinghamshire CCG (nottsccg.nhs.uk)


COVID Vaccination Programme Update

COVID Vaccine

- When it is the right time patients will receive an invitation to book an appointment
- For most people this will be a letter, either from the local or national NHS
- This letter will include all the information you will need to book appointments, including your NHS number
- Please do not contact the NHS including your GP practice to get an appointment until you receive this letter
Information on the vaccine is available on the The NHS website - NHS (www.nhs.uk) and local information on the rollout of the email is available on the Nottingham and Nottinghamshire CCG website here

Finding your NHS Number 

If you need your NHS number for your Covid vaccine but don't know it please click here


Children with fever

We are coming to the time of year where coughs/colds in children are very common. Some symptoms such as cough or fever can also be due to Covid-19. A snotty or runny nose is NOT a common symptom of Covid-19. If your child is otherwise well we advise you to organise a Covid test through https://self-referral.test-for-coronavirus.service.gov.uk/antigen/name 
You can also click the link below for information on how to manage fever in children https://www.nhs.uk/conditions/fever-in-children/
I
f your child is unusually unwell please contact reception to speak to a GP. 


Holidays during COVID-19 

Holidays

Please be aware we are unable to give advice on your suitability to travel or provide fit to fly letters or reports for insurance companies relating to covid. We are not signing any forms to confirm that patients have tested negative to covid to allow travel abroad. We simply advise all patients to follow government advice on overseas travel. The above infographic has precautions you should take if you decide to travel abroad. 


Clinician Telephone Appointments

As you are aware we are now operating a hybrid appointment system with increased us of telephone/video consultation. Unfortunately we have seen an increasing number of failed contacts when patients ask for a telephone consultation and as such are implementing the following rules: 

If you have requested a telephone consultation then the clinician will attempt to call you TWO times only.

If you fail to answer the call on both of these occasions then the clinician will not try again. You will need to contact our reception team on 0115 925 4566 to re-book for another day. 

We thank you for your understanding on this matter and appreciate that there can be circumstances beyond your control. However, we feel that we have to put these rules in place to ensure that we can continue to meet the demand of all of our patients. 


Asthma Review Options 

We have been looking at different ways of delivering asthma reviews for our patients. You now have a choice of how you want your asthma review completing: 

  • Complete the online asthma review on our website (accessible here
  • Complete online via the NHS App/Patients Know best (accessible here)
  • We can send you a text for you to complete your review on your phone. Just call us on 0115 925 4566 and ask us to text you the asthma questionnaire! 
  • Call us on 0115 925 4566 to arrange an asthma review over the phone or via a video call 

All of these options are designed to make your asthma review easier and more accessible for you! We can still bring you down to the surgery for a face to face appointment if we need to. 


Face Coverings 

Following guidance from the Government we will not be issuing letters to patients who feel they are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement. General Practice is already under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus. 

It will remain compulsory for patients to wear a face covering in the surgery. 


Patients Know Best 

We have been sending out text messages about a new service called Patients Know Best (available via the NHS App). The platform is still being developed but is designed to facilitate online consultations and view/share your health information. You will have received an information text and a text with your own personalised link to register. For more information please visit https://patientsknowbest.com/
We are very busy at the moment so please visit the website for answers before calling us.


PT


Prescription requests

We are asking all patients who are able to order their repeat prescriptions via the NHS App or SystmOnline. You can self verify for the NHS App and they have a dedicated support team to get you set up. If you would like to set up a SystmOnline account to order prescriptions please call us on 0115 925 4566. 

HOWEVER if you are unable to use the online ordering services available we will temporarily be accepting prescription requests over the phone between 10AM and 12PM each day. This is to stop patients having to leave their houses to bring their paper prescription to us and help everyone stay safe during the lockdown. 


Coronavirus - Childhood vaccinations 

Please note that we are still carrying out all routine child vaccinations at the surgery per government guidance. These should not be postponed due to the virus. Please contact the surgery to arrange your appointment for this vital service. 


Vulnerable Adults FAQ 

For information on clinical risk and FAQs please click here


Coronavirus - Isolation notes 

If you have to stay at home because of coronavirus and you need a note for your employer please use the new isolation note service by following the link below.  

https://111.nhs.uk/isolation-note/


We are now Signposting!

We have a range of healthcare professionals who can see patients for same day/emergency and routine problems as well as telephone consultations for those who may not need to be seen in face to face. As such our receptionists have been trained to signpost patients to the most appropriate clinician - To do this we will be asking every patient requesting an appointment what the nature of their problem is. We are not and will not stop you from seeing a GP but will prioritise your problem and highlight where you can be seen quicker by a more appropriate clinician.



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