Welcome to The Oaks Medical Centre

At the Oaks Medical Centre we have the patients’ needs at the heart of everything we do.  We are a dynamic team who are dedicated to excellence and offering the highest standard of patient-centred healthcare.  We believe in providing high quality care to our patients with a wide range of medical services on offer. For further information on our surgery please see Statement of Purpose.
 

We are extemely proud to have been awarded outstanding in all areas following our CQC inspection. The full report can be seen by clicking on the link below.

 CQC Registration Number: 1-199710910

General Opening Hours

8.0am - 6.30pm
Monday to Friday

12.30pm close Thursdays  *re-open at 3.00pm*

Morning Surgery:  8.20am - 10.50am

Evening Surgery:  3.00pm - 5.30pm

*Telephone Surgery: Mondays 6.30pm - 7.30pm*

*Early Morning Surgery: Wednesdays 7.00am - 8.00am*
 

 * Please note these sessions may occasionally need to be cancelled due to staff training and holidays. Look for posters in the surgery.

We do not tolerate violent or abusive patients and any patient who threatens any member of staff will be immediately removed from our GP list

Out of hours

If you or your family need urgent medical care when the surgery is closed, please phone the out-of-hours service 111 which provides 24-hour advice and health information. Your needs will be assessed and you will either be given advice or arrangements will be made for you to be seen by a healthcare professional at NEMS Patient Care Centre, Platform One Practice, Station Street, Nottingham, NG2 3JA

Or you can visit an NHS Urgent Care Centre where you can see an experienced nurse for treatment of minor injuries and illnesses:-

Nottingham Urgent Care Centre, Seaton House, London Road (next to the BBC) Nottingham NG2 4LA, open every day including weekends and bank holidays from 7am - 9pm

Your local pharmacy can also offer you a range of services, including advice and medicines to relieve symptoms of minor ailments.
 

Pharmacy First

Did you know that your local pharmacy can offer you a range of services including advice and medicines to relieve minor ailments? This will often save you time and leave appointments with the doctor free for more urgent matters. Examples of problems you can contact the pharmacy for advice on before seeing your GP are:

Athlete’s foot
Conjunctivitis
Constipation
Diarrhoea
Earache
Fever/Temperature
Hay Fever
Haemorrhoids
Head lice
Insect Bites and Stings
Sore Throat
Teething
Toothache
Threadworm
Vaginal Thrush
Warts and verrucas

Practice News

CQC

We are delighted to announce we have Outstanding in all areas in our CQC inspection, one of only five Practices in the UK to have achieved this standard. The Nottingham Evening Post featured an article on our success.

Missed Appointments

Between 1st and 30th June 2016 156 appointments were wasted by patients failing to attend booked appointments. That is an increase of almost 35% from May. If you can't make it for your appointment, then please let us know with plenty of warning. We can use your slot for someone else. Please call us on 0115 925 4566 to cancel or rearrange your appointment.

Online Services

Did you know you are able to order repeat prescriptions, book GP appointments and view your medical record on line? For more information speak to Reception or visit patient access

Do you often find yourself having to queue when you arrive for your appointment?

We have an automated arrivals screen in front of the reception desk. Please feel free to record your arrival for your appointment on the screen and then have a seat in the back waiting room if your appointment is with a GP or the front waiting room for all other appointments or if you have an emergency appointment. It is very user friendly. We hope this will give the receptionists more time to help with queries and booking appointments.

Staffing News

We have two new members of staff who joined us in April. Dr Sisi Burns joined the Practice from 14th April 2016. She will be working Monday and Wednesday each week. We also welcomed Claire Woodhouse to the Nursing team from 25th April 2016.

Dr Harris went on maternity leave on Thursday 21st January 2016. We wish her the best of luck and look forward to welcoming her back later in the year.
 
Dr Ruth Wiecek joined us from Monday 1st February 2016 to cover the maternity leave; she will work Monday, Tuesday and Thursday. Dr Wiecek has an interest in women’s health and teaches at Nottingham University Hospital one day a week.
 
We also welcomed Sophie Parker who joined the Practice from Monday 8th February 2016 in the role of health care assistant. Sophie has experience of working as a psychiatric support worker and has four years experience as a health care assistant.

Warm Weather

Most of us enjoy having some hot weather but when it becomes too hot for too long it can cause health problems. For more information and some tips please visit the NHS Choices Website.  And please check up on friends, relatives and neighbours who may be less able to look after themselves.

PPG

Our Patient Participation Group is looking for new members and would love to hear from you, particularly from people currently under - represented on the group, such as those of working age or younger and those from minority ethnic backgrounds. Do you have an interest in how the surgery is run? Do you have any ideas for improvements? Meetings are held every two months. For more information please contact reception.

Urine/Stool Samples

Samples can be accepted at any time of the day Monday - Thursday but if you are bringing a sample on a Friday please ensure we you drop the sample into surgery before 12 p.m. If you bring it in after this time we will be unable to accept it.

Text Message Reminders

If we hold your correct mobile number a text message will be sent to confirm your appointment and a further reminder will be sent approximately 24 hours before your appointment. Unfortunately from time to time there may be issues beyond our control which mean you may not receive these messages. In this event we work as quickly as we can with our technology providers to rectify the problem but we would suggest that if you book an appointment please ensure that you write the details of the appointments down and if you do not receive a reminder text do still keep the appointment or if you no longer require the appointment contact reception to cancel the appointment giving as much notice as possible so we can offer the appointment to other patients.
 

Facebook and Twitter

You can now keep up to date with all our news by liking us on facebook or following us on twitter.

Named GP

By March 2016 all patients (including children) will have been allocated a 'named accountable GP'  who will be responsible for their overall care at the practice. You do not have to see your named GP, you can continue to book appointments with whichever GP you wish. Please ask our reception team if you would like to know who your named GP is. All new patients will be allocated a named GP when they register. If you wish to change your named GP please inform us and we will do our very best to accommodate your request, although this cannot be guaranteed due to the workload of our GPs.

Surgery Times

Late night surgery on Monday evenings will now be telephone consultation appointments. These consultations will be pre-bookable in advance in the same way as appointments at the surgery.

Please note these sessions may occasionally need to be cancelled due to staff training and holidays.
 

Online Access to Medical Records

Patients are now able to access parts of their medical record online if they wish. This is a basic summary which includes repeat medications and allergies. If you wish to be able to view this information online please speak to our receptionist who will give you further information and a form to complete. If you are already registered to book appointments and order prescriptions online you will need to inform us that you would like to be registered for this facility too.

Other News

Please download/view online and read the information within our Statement of Intent document by clicking here Intent notice
 

We are a small practice who aim to deliver the best possible care for our patients. Our staff are friendly and will always try to help you with your problems. We ask you in return, to keep all appointments made and to always treat our staff with respect. We have produced this website to help you understand the way we work.

You can now book your GP appointment or request your repeat prescription online, please click here to order or register.

GP Earnings

From March 2016 in order to meet contractural requirements we will be publishing GP earnings here. The mean earnings for GPs at the Practice for the last financial year can be found here.



NHS constitution document download

Dear Patients, please follow these 2 links for important information about forthcoming plans for the sharing of data extracted from your medical records
Sharing your information from NHS Choices
NHS England care data patient leaflet download