Welcome to The Oaks Medical Centre
At the Oaks Medical Centre we have the patients’ needs at the heart of everything we do. We are a dynamic team who are dedicated to excellence and offering the highest standard of patient-centred healthcare. We believe in providing high quality care to our patients with a wide range of medical services on offer. For further information on our surgery please see Statement of Purpose.
General Opening Hours
8.0am - 6.30pm
|12.30pm close Thursdays *re-open at 3.0pm*|
Morning Surgery: 8.20am - 10.50am
Evening Surgery: 3.00pm - 5.30pm
*Telephone Surgery: Mondays 6.30pm - 7.30pm*
*Early Morning Surgery: Wednesdays and Thursdays 7.00am - 8.00am*
* Please note these sessions may occasionally need to be cancelled due to staff training and holidays. Look for posters in the surgery.
We do not tolerate violent or abusive patients and any patient who threatens any member of staff will be immediately removed from our GP list
A poster will be put up with surgery times
Out of hours
If you or your family need urgent medical care when the surgery is closed, please phone the out-of-hours service 111 which provides 24-hour advice and health information. Your needs will be assessed and you will either be given advice or arrangements will be made for you to be seen by a healthcare professional at NEMS Patient Care Centre, Platform One Practice, Station Street, Nottingham, NG2 3JA
Or you can visit an NHS Urgent Care Centre where you can see an experienced nurse for treatment of minor injuries and illnesses:-
Nottingham Urgent Care Centre, Seaton House, London Road (next to the BBC) Nottingham NG2 4LA, open every day including weekends and bank holidays from 7am - 9pm
Your local pharmacy can also offer you a range of services, including advice and medicines to relieve symptoms of minor ailments.
Text Message RemindersIf we hold your correct mobile number a text message will be sent to confirm your appointment and a further reminder will be sent approximately 24 hours before your appointment. Unfortunately from time to time there may be issues beyond our control which mean you may not receive these messages. In this event we work as quickly as we can with our technology providers to rectify the problem but we would suggest that if you book an appointment please ensure that you write the details of the appointments down and if you do not receive a reminder text do still keep the appointment or if you no longer require the appointment contact reception to cancel the appointment giving as much notice as possible so we can offer the appointment to other patients.
Facebook and Twitter
By March 2016 all patients (including children) will have been allocated a 'named accountable GP' who will be responsible for their overall care at the practice. You do not have to see your named GP, you can continue to book appointments with whichever GP you wish. Please ask our reception team if you would like to know who your named GP is. All new patients will be allocated a named GP when they register. If you wish to change your named GP please inform us and we will do our very best to accommodate your request, although this cannot be guaranteed due to the workload of our GPs.
GP Session Changes
Commencing 1st July 2015 we are pleased to inform you that Dr Sarah Johns will be increasing her sessions. Her new sessions will be Monday all day, Wednesday and Thursday mornings, and Friday all day.
Also from 1st July Dr Paul Jacklin will no longer be working Thursday mornings. His sessions will be Tuesday and Wednesday all day, Thursday afternoon and Friday all day.
From week commencing 25th May 2015 we will be introducing a second early morning surgery. The additional surgery will be on Thursdays 7.00 am - 8.00am. In addition to this late night surgery on Monday evenings will now be telephone consultation appointments. These consultations will be pre-bookable in advance in the same way as appointments at the surgery.
Please note these sessions may occasionally need to be cancelled due to staff training and holidays.
Online Access to Medical Records
Patients are now able to access parts of their medical record online if they wish. This is a basic summary which includes repeat medications and allergies. If you wish to be able to view this information online please speak to our receptionist who will give you further information and a form to complete. If you are already registered to book appointments and order prescriptions online you will need to inform us that you would like to be registered for this facility too.
The refurbishment of our reception area is now complete and access to the surgery is once again through the main entrance opposite Sainsburys. Patient feedback was that our reception area was outdated and the glass in the reception desk acted as a barrier, we’ve listened to your comments and designed the refurbishment with this in mind. We hope you like the improved area and welcome any feedback.
The last 12 months has seen some changes to our management structure with Andrea Swanson being appointed as the Practice Business Manager in September 2014. Helen Nixon took on the role of Administration Manager and Jo Taylor was appointed as Communications, Health & Safety Manager in the New Year.
Julie Hubbard, who is in her 20th year with us was appointed as our Senior Receptionist in January and we welcome Laura Scott to our administration team at the end of January.
Please download/view online and read the information within our Statement of Intent document by clicking here Intent notice
We are a small practice who aim to deliver the best possible care for our patients. Our staff are friendly and will always try to help you with your problems. We ask you in return, to keep all appointments made and to always treat our staff with respect. We have produced this website to help you understand the way we work.
You can now book your GP appointment or request your repeat prescription online, please click here to order or register.
NHS constitution document download
Dear Patients, please follow these 2 links for important information about forthcoming plans for the sharing of data extracted from your medical records
Sharing your information from NHS Choices
NHS England care data patient leaflet download
CQC Registration Number: 1-199710910